Politique de Retour

RETURNS

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Our return policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

Certain types of merchandise cannot be returned. For example, perishable items such as food, flowers, newspapers or magazines cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds will be issued:

-Any item that is not in its original condition, is damaged or is missing parts for a reason that is not due to an error on our part.

-Any item returned more than 14 days after delivery.


Refunds:

Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is processed and your credit card or original payment method is automatically credited within a few days.

You are responsible for the shipping costs associated with the return of your item. They are non-refundable. If you receive a refund, the return shipping costs will be deducted.

Return address :

All orders must be returned with tracking information to the return address below to receive a refund upon receipt at the warehouse.

Company name: Sleeky Returns
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
City: Ningbo
Postal code: 315100
Province: Zhejiang
Country: China

Please note that packages sent without tracking information or to a different return address are unfortunately non-refundable.

Delayed or missing refunds :

If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you've done all the above and still haven't received your refund, please contact us at contact@bloomeo-off.com.

Exchanges:
We will only replace items that are initially defective or damaged.

Depending on where you live, the time taken to receive your exchanged product may vary.

If you are shipping an item worth more than 75 euros, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.